Frequently asked questions
How do I place an order?
Choose your favourite items, select your size and add them to your cart. When you’re ready, proceed to checkout and follow the instructions to complete your purchase securely.
What is the return policy?
You may request a return within 30 days of receiving your order, provided the items meet the eligibility requirements set out in our Return Policy.
Can I cancel my order?
You may request a cancellation within 24 hours of placing your order. Please email us as soon as possible at info@labofstyle.com. If fulfilment or shipping has already begun, we may be unable to cancel your order.
Do you deliver internationally?
No, we currently deliver only to addresses within the United Kingdom.
When will I receive my refund?
We will process your refund once we have received and approved your return. Please allow approximately 7–10 working days for the funds to be credited to your original payment method.
How long does delivery take?
We aim to deliver your order within 10 working days. Once your order has been dispatched, we will send you the tracking details.
How can I contact Customer Care?
You can reach our Customer Care team by email at info@labofstyle.com.
Monday–Friday: 09:00–18:00 GMT
Saturday–Sunday: 11:00–16:00 GMT
We aim to reply to all enquiries within 24 hours.
How can I track my order?
After your order has been dispatched, we will send you a confirmation email with your tracking information. You can use these details to follow your parcel throughout its journey.